PRIVACY POLICY

Privacy Policy

Chisel House (Private) Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with our services.

  1. Information We Collect

1.1 Personal Information

  • When you create an account, place an order, or contact us, we may collect the following personal information:
    • Name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment information (e.g., credit card details)
    • Order history

1.2 Non-Personal Information

  • We may also collect non-personal information about your visit, including but not limited to:
    • IP address
    • Browser type and version
    • Pages visited and time spent on the site
    • Referring site or source of your visit
  1. How We Use Your Information

2.1 To Process Orders

  • We use your personal information to process and fulfill your orders, including payment processing, shipping, and providing customer support.

2.2 To Improve Our Services

  • We may use your information to enhance our website, personalize your shopping experience, and improve our products and services.

2.3 Communication

  • We may use your contact information to send you order updates, promotional offers, newsletters, or information about our products and services. You can opt out of these communications at any time.

2.4 Legal Compliance

  • We may use or disclose your information to comply with legal obligations, protect our rights, and enforce our terms of service.
  1. How We Share Your Information

3.1 Third-Party Service Providers

  • We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer service. These third parties are contractually obligated to protect your information and only use it for the services they provide.

3.2 Business Transfers

  • In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

3.3 Legal Requirements

  • We may disclose your information if required by law or in response to valid requests by public authorities.
  1. Data Security
  • We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and regular monitoring of our systems.
  1. Cookies and Tracking Technologies
  • We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.
  1. Your Rights

6.1 Access and Correction

  • You have the right to access and correct any personal information we hold about you. You can update your information through your account settings or by contacting us.

6.2 Deletion

  • You may request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Opt-Out

  • You can opt out of receiving promotional communications from us by following the unsubscribe link in any email or by contacting us directly.
  1. Children's Privacy
  • Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
  1. Changes to This Privacy Policy
  • We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
  1. Contact Us
  • If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Chisel House (Private) Limited
Address: 1st Floor, Plaza No. 156, CC2, Block D, Phase 6, DHA, Lahore, Pakistan
Email: customercare@chiselhouse.pk
Contact No.     +92 333 8244735 (Call / WhatsApp)
Landline.          +92 42 37261574