TERMS & CONDITIONS

Terms & Conditions

Welcome to Chisel House (Private) Limited. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchases or using our services.

  1. General

1.1 Agreement

  • These Terms & Conditions constitute a legally binding agreement between you (the "User", "Customer") and Chisel House (Private) Limited ("we", "our", "us"). By using our website and services, you agree to these terms in full. If you do not agree, please do not use our website.

1.2 Changes to Terms

  • We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site following any changes indicates your acceptance of the new terms.
  1. Products & Services

2.1 Product Descriptions

  • We strive to ensure that all product descriptions, images, and prices listed on our website are accurate. However, errors may occur, and we do not warrant that the content is complete, reliable, or free of mistakes.

2.2 Availability

  • All products and services are subject to availability. We reserve the right to limit the quantities of any products or services we offer and to discontinue any product at any time without notice.

2.3 Pricing

  • Prices for our products are subject to change without notice. We are not responsible for typographical errors in pricing or product descriptions. In the event of a pricing error, we reserve the right to cancel orders affected by the error.
  1. Orders

3.1 Order Acceptance

  • Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or issues with your payment method.

3.2 Order Cancellation

  • We reserve the right to cancel any order at our discretion. If your order is canceled, we will notify you and provide a full refund if applicable.
  1. Payments

4.1 Payment Methods

  • We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (where applicable). All payments must be received in full advance before your order is shipped.

4.2 Payment Security

  • We use secure payment gateways to process your payment information. However, we are not responsible for any issues arising from unauthorized access to your payment details.
  1. Shipping & Delivery

5.1 Shipping Policy

  • Shipping costs and delivery times are outlined during the checkout process. We are not responsible for any delays or damages caused during transit. Risk of loss passes to you upon delivery of the products to the carrier.

5.2 Delivery

  • We will make every effort to deliver your order within the estimated timeframe. However, delivery dates are estimates only and are not guaranteed.
  1. Returns & Exchanges
  • Please refer to our Refund & Exchange Policy for detailed information on how we handle returns and exchanges.
  1. Intellectual Property

7.1 Ownership

  • All content on our website, including text, graphics, logos, images, and software, is the property of Chisel House (Private) Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Use of Content

  • You may access, view, and print the content on our website for personal, non-commercial use only. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
  1. Limitation of Liability

8.1 Disclaimer

  • Our website and all products and services provided by us are offered "as is" and "as available" without any warranties, express or implied. We disclaim all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Limitation

  • To the fullest extent permitted by law, Chisel House (Private) Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website, products, or services, even if we have been advised of the possibility of such damages.
  1. Governing Law

9.1 Jurisdiction

  • These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles.

9.2 Dispute Resolution

  • Any disputes arising out of or relating to these Terms & Conditions shall be resolved through negotiation in good faith. If negotiation fails, the dispute shall be submitted to the courts of Pakistan.
  1. User Conduct

10.1 Prohibited Activities

  • You agree not to use our website for any unlawful purpose or in a way that could damage, disable, overburden, or impair the site. This includes, but is not limited to, hacking, uploading viruses, or engaging in spamming activities.

10.2 Account Security

  • You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.
  1. Privacy
  • Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
  1. Contact Information
  • If you have any questions or concerns about these Terms & Conditions, please contact us at:

Chisel House (Private) Limited
Address: 1st Floor, Plaza No. 156, CC2, Block D, Phase 6, DHA, Lahore, Pakistan
Email: customercare@chiselhouse.pk
Contact No.     +92 333 8244735 (Call / WhatsApp)
Landline.          +92 42 37261574