At Chisel House (Private) Limited, we are committed to providing a smooth and efficient shipping and delivery experience. This Shipping & Delivery Policy outlines the terms and conditions related to the shipping of your orders.
Shipping Destinations
1.1 Domestic Shipping
We ship to all major cities and regions within Pakistan. Delivery times and costs may vary depending on your location.
1.2 International Shipping
We ship internationally however, the delivery cost will be paid by the customer.
Shipping Costs
2.1 Shipping Fees
Shipping costs are calculated based on the weight, dimensions, and destination of the order. The shipping fee will be displayed at checkout before you complete your purchase.
2.2 Free Shipping
We may offer free shipping on certain orders or promotions. Any such offers will be clearly indicated on our website and applied at checkout.
Order Processing
3.1 Processing Time
Orders are typically processed within 10-14 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
3.2 Custom Orders
Custom-made or personalized products may require additional processing time. The estimated processing time for such orders will be communicated at the time of purchase.
Delivery Timeframes
4.1 Standard Delivery
Delivery times vary depending on your location. Standard delivery within Pakistan typically takes [insert number] business days after the order has been shipped.
4.2 Expedited Shipping
We offer expedited shipping options for faster delivery. If you select expedited shipping, your order will be prioritized, and delivery will typically take 5-7 business days. Additional fees apply for expedited shipping.
4.3 Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier delays. We are not responsible for such delays but will do our best to assist you in tracking your order.
Tracking Your Order
5.1 Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to track the status of your shipment.
5.2 Tracking Updates
Please note that tracking information may take up to 24 hours to update after your order has been shipped.
Delivery Process
6.1 Delivery Address
Please ensure that the delivery address provided at checkout is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
6.2 Delivery Attempts
Our delivery partner will attempt to deliver your order based on the service selected. If you are unavailable to receive the delivery, a re-delivery attempt may be made, or your order may be held at a local delivery center for collection.
6.3 Receipt of Delivery
Upon delivery, please inspect the package for any visible damage. If you notice any issues, please contact us immediately. We recommend that you do not accept a damaged package from the carrier.
Undeliverable Packages
7.1 Returned to Sender
If a package is returned to us as undeliverable due to incorrect address information, refusal to accept delivery, or other reasons, we will contact you to arrange re-shipment. Additional shipping fees may apply.
7.2 Refunds for Undeliverable Packages
In cases where re-shipment is not possible, we may issue a refund for the order, excluding any shipping fees.
Shipping Restrictions
8.1 P.O. Boxes
We do not ship to P.O. boxes. Please provide a physical address for delivery.
8.2 Hazardous Materials
Certain items may be classified as hazardous materials and cannot be shipped to all locations. If your order contains such items, we will contact you to discuss alternative shipping options.
Note: Free shipping in Lhr only
Contact Us
If you have any questions or concerns about our Shipping & Delivery Policy, please contact us at:
